Chatbots and RPA scenarios today are not just about “convenience” — they are a real driver of efficiency: 24/7 customer responses, reduced request processing time, and less workload for employees. Properly designed flows accelerate the sales cycle and improve customer experience.

Investments in quality automation pay off through reduced costs, higher conversion rates, and scalable growth without increasing headcount.

We start with studying your processes, audiences, and communication channels. Based on the data, we create a dialogue and scenario map, integration structure, and KPIs to make sure the solution is functional, user-friendly, and aligned with your goals.

We design the conversation logic and interfaces: quick buttons, forms, menus, media inserts. Scenarios are built to feel natural and simple across all devices and messengers.

We build bots for Telegram/Viber/WhatsApp/websites, configure RPA scenarios, and integrate CRM, payment systems, and analytics services. We use reliable technologies and design with scalability in mind.

We test flows, edge cases, response speed, and integration accuracy. After approval, we launch the solution to production and connect monitoring tools.

We provide technical support, updates, and improvements to ensure your bot and automation always remain up-to-date, fast, and secure.

Leads, applications, FAQ responses, routing to operators, collecting feedback — all in one flow, available 24/7.

Auto-filling, data transfer between systems, reminders, and launching business processes triggered by events — without employee involvement.

CRM/ERP, websites, payment systems, telephony, and messengers — unified logic across all channels.

Classification and smart replies, personalized suggestions, segmentation, and reports — powered by modern AI models and your business data.

• 1. Consultation & Briefing

  We start with a discussion of your goals and KPIs. An online or offline meeting helps us understand your channels, target audiences, and desired flows. At this stage, we create a clear technical specification.

• 2. Analysis, Planning & Structure Approval

  We analyze processes, automation points, and integrations. A dialogue map and interactive prototype are created to plan each step and answer. After approval, we move to implementation.

• 3. Design & UX Prototypes

  We design visual elements and message texts based on your brand and usability needs. Dialogue UX is refined so the bot feels intuitive, quick, and modern. You get prototypes of key flows for approval.

• 4. Development & Integrations

  We implement the bot and RPA scenarios on a reliable stack, integrate with CRM, payment systems, and other services. We ensure code quality and logging.

• 5. Testing & Launch

  We test flows across all channels, fix errors, check response speed, integration accuracy, and stability. After final approval, we launch the solution.

• 6. Support & Growth

  After launch, we stay with you — providing support, updates, and improvements based on analytics. Our goal is for automation to consistently bring measurable results.